Support when you need it
Get practical guidance for VAT filing, Making Tax Digital for Income Tax updates, account access and HMRC-compliant digital submissions with iFiler.
Our support team can help you understand the filing workflow and use the software with confidence.
How we can help
Choose the area that best matches your question.
Getting started
Learn how to set up your account, organise your records and prepare your first digital submission.
VAT filing
Get help preparing VAT figures, checking totals and understanding the submission process.
MTD ITSA support
Find guidance for in-year updates, reporting periods, income and allowable expenses.
Technical issues
Share an error message or access problem so the support team can guide you to the next step.
A simple support process
- Describe the issue or question.
- Include the relevant filing type or tax period.
- Send your request to the support team.
- Follow the guidance provided.
Before contacting support
- Have your account email ready.
- Tell us whether your question relates to VAT or MTD ITSA.
- Include any relevant error message.
- Never send passwords or sensitive financial information by email.
Need help with iFiler?
Contact us for guidance with the software. You remain responsible for the accuracy of your tax information and meeting your filing obligations.
